Claims
Complete Claims Management Professionals
Emergency Assistance — 24 hours a day, 7 days a week. You must call within 24 hours of any new claim:
Phone:
1-855-883-6478 from the U.S.A.
01-800-062-3038 from Mexico
or 416-467-4586 (collect)
Claims Department — 9am to 5pm ET Monday to Friday (excluding statutory holidays) for all other questions about an existing claim:
Phone:
1-866-772-5577 from Canada or the U.S.A.
or 905-830-2919 (collect)
Fax:
1-888-706-3430 from the U.S.A
or 905-830-9637
If a claim form has not been received, please click below for a blank claim form.
Complaint and Appeal Procedures:
In the event of a concern with the sales process or an issue about a claim, you may request that the circumstances be reviewed.
Please see Section 8 of your policy or click here to review our Complaint and Appeals Procedures.
